RETURN/REFUND POLICY • TERMS & CONDITIONS • PRIVACY POLICY • SECURITY POLICY
Each of
our affordable web hosting plans carries a 30-day money back guarantee. If you are not totally
satisfied within the first 30 days of your contract, you can request, and will
receive, a 100% refund, including set-up fees.
This
refund policy does not apply to any other services such as additional bandwidth
usage, domain names, dedicated server contracts, pop accounts, SSL certificates
or any additional add-ons or charges.
All
cancellations must be requested in writing within the 30 days.
Email submissions are acceptable forms of cancellation.
Access
1. Subject to
availability and to this agreement, Enertiahost.com shall permit the User to
use Enertiahost.com's facilities, equipment, user
accessible programs and networks, and any other facilities offered by
Enertiahost.com for the storage and execution of the User's programs and data
for the purpose of access to the Internet within the terms and conditions
specified hereafter.
2. The User shall be
solely responsible for maintaining the security of the UserID and password, and for preventing their unauthorized use. The User shall be
responsible for all use of the Internet by anyone using the UserID.
If the User becomes aware, or suspects, that any unauthorized person has
obtained or attempted to obtain access through the UserID to the User's account, program, or data, then the User shall forthwith notify Enertiahost.com and change their password.
3. The UserID shall be used only by the User and the User shall not make the UserID available to any third party.
4. The UserID shall use the Internet in a proper and prudent
manner and according to any operating instructions provided by Enertiahost.com.
5. The User shall
have sole responsibility for the preparation of their programs and data. Enertiahost.com, its directors, employees, sponsors,
and agents shall not be responsible for any fault or error in the User's
programs or any programs accessed through Internet.
6. The User
acknowledges that the Internet may be subject to unscheduled and unannounced
outages and breakdowns which may not be rectified
promptly.
7. In the event of
the failure or breakdown in the Internet, or of the loss or spoiling of the
User's programs or data, Enertiahost.com makes no
warranty that either will be restored. The User assumes full responsibility for
backing up their own files.
8. Item 7 states the
entire liability of Enertiahost.com for any loss or
spoiling of the User's programs or data. Enertiahost.com,
its directors, employees, sponsors, and agents shall not be liable for any loss
or damage sustained by the User or any third party, directly or indirectly, as
a result of the failure or breakdown of the Internet or fault in the programs
provided by Enertiahost.com or for any other cause.
9. Enertiahost.com may limit in any way the User's access to
the Internet. Enertiahost.com may exercise this
discretion arbitrarily, unequally, and unreasonably. Without restricting the
generality of this discretion, Enertiahost.com may limit the hours of access to each User in any manner, and may limit the amount
of storage and memory available to the user.
10. Enertiahost.com reserves the right to refuse access to any User for any reason.
Top of Enertiahost.com's Web Hosting Policies Page Improper
Use:
The User shall not:
1. Seek, by any means
whatsoever, information regarding the personal identification, or password of
any other User of the Internet or any network to which the User may be
permitted access;
2. Obtain or seek to
obtain access to, or interfere with, any programs or data maintained by Enertiahost.com except as permitted by
Enertiahost.com; obtain or seek to obtain access to, or interfere with,
any programs or data maintained by Enertiahost.com except as specifically permitted by the policies of the network (which form part of
these terms and conditions). Without limiting the generality of the forgoing,
the User shall not access the Internet except in accordance with this
Agreement;
3. Obtain or seek to
obtain access to any other User's programs or data except with the explicit
authorization of the other User;
4. Knowingly develop
or use programs which adversely affect or impact other Users, the Internet, or
any Network;
5. Use, transmit, or
store anything obscene, offensive, or defamatory;
6. Utilize the
Internet for any purpose which is contrary to the laws of any government having
jurisdiction over Enertiahost.com or the User;
7. Engage in any
other activity which Enertiahost.com determines in its
unfettered discretion to be Improper Use of the Internet.
a. The
User agrees to indemnify Enertiahost.com, its directors, employees,
sponsors and agents against any loss, damage, or liability (including legal
costs on a full indemnity basis) which may be sustained or incurred as a
consequence of the User's failure to comply with this agreement whether the
failure is attributable to the User or to some other person using the User's
account with or without permission of the User.
b. Enertiahost.com
may without notice terminate any User's privileges for any breach of this
agreement.
c. The
User shall indemnify Enertiahost.com against any claim by a third party for
alleged infringement of any copyright or any other intellectual property rights
which may arise as a result of the storage or processing of any of the User's
programs or data on or through the Internet.
d. The
User's programs shall be and shall remain the property of the User.
Notwithstanding, Enertiahost.com may in its discretion make and keep backups
and examine the User's programs, data, printed output, other media in
connection with its investigation of malicious disruption of computer services
and of breaches of this agreement either by the User or by any other person.
e. Enertiahost.com
makes all commercially reasonable efforts to protect the confidential and
personal information of its Users.
Top of Enertiahost.com's Web Hosting Policies Page General
1. Enertiahost.com
MAKES NO WARRANTIES, EXPRESS OR IMPLIED. NO REPRESENTATIONS, OR STATEMENTS NOT
EXPRESSLY SET FORTH HEREIN SHALL BE BINDING UPON Enertiahost.com AS A WARRANTY
OR OTHERWISE.
2. These
terms and conditions may be amended by Enertiahost.com at any time by posting the revised version on our web site.
Enertiahost.com may from time to time provide information and updates to the User
via email regarding the service and the User expressly consents to receive such
periodic information acknowledging that such information is
being sent by Enertiahost.com for the benefit of the User and its service.
3. Any discretion,
option, decision, or opinion by Enertiahost.com shall be sufficiently exercised
or formed if exercised or formed by or subsequently ratified by Enertiahost.com's system administrator or any other person
or persons designated by Enertiahost.com's directors.
4. Anyone who is under
the age of 18 must have a parent or guardian sign for their account and be
fully responsible for the supervision of this account.
5. Enertiahost.com
bandwidth may not, under any condition, be resold or given away. The bandwidth
is available to the purchased account only and may not be shared in any way.
6. Enertiahost.com
accounts may not be resold, or transferred to any third party. All fees are
non-refundable.
Top of Enertiahost.com's Web Hosting Policies Page
Privacy Policy
Our Commitment To Privacy:
Enertiahost.com is committed to
protecting the privacy of visitors to this Web Site (“Site”) and other Enertiahost.com
Web Sites. To accomplish this, we
have implemented a comprehensive Online Privacy Policy that governs all
information collected on or submitted to our Site. To make this Online Privacy Policy easy to find, we make it
available on our homepage and at every point where personal information may be
requested. By accessing, browsing
or using the Site, you acknowledge that you read, understand, and agree to the
terms and conditions of Enertiahost.com's Online Privacy Policy. If you do not agree to these terms and
conditions, please do not access, browse, or use this Site.
The Information We Collect and
How We Use It:
Non-Personal and Aggregated
Information Collected Automatically. When you visit our
Personal Information That You
Choose to Submit. As a visitor to
our Site, you may choose to use the Site to send us personal information (e.g.,
your name, mailing address, telephone number, e-mail address), for example,
when you send a question via the Site, register for a special service, submit
your resume, enter a contest or purchase a product or service through our
Site. Anytime you submit personal
information for a specific purpose using the Site, your information is used for
that purpose only, unless you consent otherwise or as required by law. When you submit personal information to
Enertiahost.com on this Site, you understand and agree that this information
may be transferred across national boundaries and may be stored and processed
in another country, which may not provide privacy protections similar to those
your country provides.
We do not send unsolicited e-mail
to you or other visitors to our Site. We use e-mail to respond to e-mail messages from you, to confirm product
or service orders placed online and to engage in other communication that you
have authorized or that we have determined necessary to more effectively
provide service to you and our customers.
In many cases, you choose the
amount of information you supply (e.g., when sending us information through the
Site, you may choose to include only an e-mail address – not a telephone
number or mailing address – for replies). There may be instances where some of the information that we
ask you to provide is identified as mandatory and some as voluntary. In such cases, if you do not provide
mandatory personal information with respect to a particular activity, you will
not be able to engage in that activity.
What About “Cookies”?
The term “cookie” refers to files
that are transferred from a Web Site to your computer’s hard drive. The purpose of cookies is to enable us
to track your activities on our Site.
Some (usually newer) versions of
Web browsers allow you to decide whether or not to accept cookie files and some
programs notify you when a Web Site is about to deposit a cookie file on your
hard drive. If you decide not to
accept cookies, you may not be able to successfully navigate some portions of a
Web Site.
You can check your hard drive for
cookie files. For PC’s, look for
“cookies.txt” files on your hard drive. On a Macintosh, look for “magic cookies”. There are software programs
available (“cookie cutters” and “anonymizers”) that allow you to selectively
edit cookie files.
Enertiahost.com uses cookie files
for online purchasing and the customized presentation of Web pages. We do not use cookies to retrieve
information from your computer that was not originally sent in the cookie, nor
do we use information transferred through cookies for any promotional or
marketing purposes, except as expressly set forth in this Online Privacy
Policy.
Who We Share It With:
We may share non-personal,
aggregated information with our customers, partners, and advertisers. Aggregated information is not linked to
any personal information that can identify an individual person.
Unless we have your permission or
are required by law, we only share the personal information you provide through
our Site with Enertiahost.com affiliates and/or business partners that are
acting on our behalf. Enertiahost.com reserves the right to disclose customer
information to the extent authorized by federal surveillance statutes. We make every reasonable effort to
ensure that such Enertiahost.com affiliates and business partners, including
those in the U.S. and/or any other countries, protect your personal information
consistent with our Online Privacy Policy.
Our Commitment To Data Security:
To prevent unauthorized access,
maintain data accuracy, and ensure the correct use of information, we have put
in place appropriate physical, electronic, and managerial procedures to
safeguard and secure the information we collect through the Site.
Our Commitment To Children’s
Privacy:
Protecting the privacy of
children is especially important. For that reason, we never collect or maintain information at our Site
from those we actually know are under 13, and no part of our Site is structured
to attract anyone under 13.
Linked Internet Web Sites:
This Site provides hyperlinks,
which are highlighted words or pictures within a hypertext document that, when
clicked, take you to another place within the document, to another document
altogether, or to other Web sites not controlled by Enertiahost.com. These hyperlinked Web sites may contain
privacy provisions that are different from those provided herein. Enertiahost.com is not responsible for
the collection, use or disclosure of information collected through these Web
Sites, and Enertiahost.com expressly disclaims any and all liability related to
such collection, use, or disclosure.
How To Correct, Amend, or Delete
Your Information:
We honour requests from you to
correct, amend, or delete your account information (for example, your name,
address, or billing information). You may verify that appropriate corrections have been made. To correct, amend or delete account
information, contact the Webmaster. To protect your privacy and security, we will also take reasonable steps
to verify your identity before granting access or making corrections.
Online Privacy Policy Changes: This Online Privacy Policy is
subject to change. Any changes to Enertiahost.com
Online
Contact Us:
If you become aware of any
violation by any person, including Users that have accessed the Service through
your account, please notify us.
Should you have other questions
or concerns about Enertiahost.com’s Online Privacy Policy, please contact us.
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